Refunds for Digital Coaching Products or Other Digital Items?

At TonyReedCo., our primary goal is your satisfaction with our digital coaching products. We understand that sometimes things may not go as planned, and we want to make sure you have a worry-free shopping experience. If, for any reason, you are not completely satisfied with your purchase of a digital coaching product, we offer a straightforward refund policy to ensure your peace of mind.

To initiate a refund, please reach out to us within 28 days of the original purchase date by emailing us at info@tonyreed.co. Our dedicated team will promptly review your request and assist you in the refund process, ensuring a smooth and hassle-free experience.
Please note that after the 28-day refund time frame has passed, we will no longer accept refund requests for digital products. However, in the unlikely event that you receive a defective product, we’ve got you covered! Simply let us know, and we’ll be more than happy to send you a replacement. Alternatively, if you prefer, we can exchange it for something of equal or lesser value from our website, https://tonyreed.co/.

At TonyReedCo., we take pride in delivering top-notch customer service. If you encounter any issues with your purchase or have any questions regarding our refund and exchange policy, please do not hesitate to contact us at info@tonyreed.co. We are here to help you, and your satisfaction is our top priority.

Thank you for choosing TonyReedCo., We value your trust in our digital coaching products, and we are committed to providing you with the best possible experience. Shop with confidence, knowing that your happiness and contentment are at the heart of our service.

What if I join TonyReedCo. mindset coaching and realize it’s not for me? What is the refund policy?

At TonyReedCo., our utmost priority is your satisfaction with our coaching products. While we strive for you to have a positive experience, we understand that sometimes things may not go as expected. If you find yourself dissatisfied with your purchase, please don’t hesitate to reach out to us within 28 days by emailing info@tonyreed.co, and we’ll be more than happy to process a refund in your original form of payment. (your decision to purchase our coaching packages or sessions reflects your commitment to actively participate in the coaching process and see it through to its conclusion. We value this dedication from our clients. However, we also recognize that unforeseen circumstances can arise, and we approach each situation with understanding and empathy. Our clients can expect us to be equally committed and faithful in providing a proper and honest resolution.

Here are some general guidelines that apply to coaching refunds and cancellations:

  1. Cancellation within 24 Hours: If you wish to cancel an order within 24 hours of making the purchase and request a refund, kindly send your cancellation request to info@tonyreed.co.
  2. Rescheduling Sessions: Once Tony Reed has scheduled coaching sessions with you, they are considered set appointments. However, we understand that sometimes schedules may require adjustments. If you need to reschedule a session, please give us at least 24 hours’ advance notice, and we’ll be happy to accommodate your request.
  3. Missed or Canceled Sessions: Any coaching sessions that are missed or canceled with less than 24 hours’ advance notice will be forfeited.
  4. Refunds Due to Unexpected Circumstances: In the event that unexpected circumstances prevent you from completing the coaching training, you may request a refund. If approved, the refund will be issued minus a 10% transaction fee.

At TonyReedCo., we are committed to ensuring a positive coaching experience for all our clients. If you have any questions, concerns, or need further assistance, please don’t hesitate to contact us at info@tonyreed.co. Your satisfaction and success are of utmost importance to us, and we are here to support you every step of the way.

What About Refunds on Physical Products?

At TonyReedCo., your satisfaction is our top priority, and we stand behind the quality of our products. If, for any reason, you are not completely satisfied with your purchase of a physical product, we offer a hassle-free refund policy to ensure your peace of mind.

To request a full refund, simply reach out to us within the first 30 days of the original purchase date by submitting a refund request to info@tonyreed.co. Our dedicated team will promptly review your request and guide you through the process to ensure a smooth and efficient resolution.

If it happens to be past the 30-day mark, don’t worry; we still want to ensure your satisfaction. In such cases, we offer two flexible options to accommodate your needs:

  1. Store Credit: We will be more than happy to issue you a store credit that you can use for future purchases on our website, https://tonyreed.co/. This way, you can explore and choose from our wide range of products, finding something that better suits your preferences.
  2. Product Exchange: Alternatively, you are more than welcome to swap out the original item for something else of equal or lesser value from our selection. This allows you to find the perfect product that aligns with your requirements.

Our aim is to make your shopping experience with us as enjoyable and risk-free as possible. Should you encounter any issues with your purchase or have any questions regarding our refund and exchange process, please do not hesitate to contact us. We are here to assist you every step of the way, ensuring that you are completely satisfied with your TonyReedCo. experience.

Thank you for choosing TonyReedCo. We value your trust in our products and services, and we are committed to delivering the best possible shopping experience for you. Shop with confidence and know that your satisfaction is guaranteed.

What About Damaged or Defective Items?

At TonyReedCo., customer satisfaction is our top priority, and we take every measure to ensure that you receive your products in pristine condition. However, we understand that unforeseen issues can occur during transit, leading to the receipt of a defective or damaged item. In such rare cases, we have you covered with our hassle-free resolution process.

If you happen to receive a defective or damaged product before its arrival, rest assured that we are here to make things right for you. Our dedicated team is ready to assist you promptly and efficiently.

Should you encounter such a situation, please reach out to us at info@tonyreed.co, and we will swing into action immediately. Our customer support team will guide you through the necessary steps to initiate a refund, credit, or exchange for an identical product.

Your satisfaction is paramount to us, and we are committed to resolving any issues you may encounter with your purchase. Our goal is to provide you with a seamless and enjoyable shopping experience, and we are always eager to go the extra mile to achieve that.

Thank you for choosing TonyReedCo. We value your trust in our products and services, and we look forward to assisting you promptly in the unlikely event of receiving a defective or damaged item. Your confidence in us is greatly appreciated, and we will continue to work diligently to exceed your expectations.

Does TonyReedCo. work with students who do not live in North America?

Absolutely! At TonyReedCo., we are proud to have a global reach and work with students from all around the world. We embrace diversity and are committed to fostering a positive and inclusive environment for each and every one of our students.
We understand that our international students may have unique requirements and considerations, especially related to fees, taxes, and other associated costs. To ensure transparency and fairness, please note that if you reside outside of North America, the price of our services may be significantly higher. This adjustment is made to cover any fees, taxes, and additional expenses that may be incurred due to international transactions.

Before making a purchase, we encourage our international students to reach out to our dedicated team at info@tonyreed.co. Our friendly and knowledgeable staff is here to assist you, answer any questions you may have, and provide the help you deserve. By getting in touch with us beforehand, we can ensure that you have a clear understanding of the pricing and any relevant considerations specific to your region.
At TonyReedCo., we value every student’s journey and want to provide the best possible support to all members of our community, regardless of their location. By contacting us prior to your purchase, we can work together to find the most suitable solution that meets your needs and ensures a smooth and satisfactory experience.

Thank you for considering TonyReedCo. as your learning partner. We look forward to welcoming you to our diverse and inclusive community and helping you achieve your goals. Feel free to connect with us at any time, and we’ll be more than happy to assist you on your educational journey.

What About Refunds on Physical Products (International)?

We understand that sometimes, despite our best efforts, you may need to request a refund for a physical product from TonyReedCo. Here’s everything you need to know about our refund process:
To be eligible for a full refund, kindly submit a refund request to info@tonyreed.co within the first 30 days of the original purchase date. Our team will swiftly handle your request and assist you throughout the process.

If it’s been more than 30 days since your purchase, don’t worry. We still want to ensure your satisfaction. In such cases, we will issue a store credit or give you the option to exchange the product for something else of equal or lesser value from our website, https://tonyreed.co/. Please note that you’ll be responsible for all shipping costs and any other associated expenses related to returning the item, unless otherwise specified. Please keep in mind that the original shipping costs are non-refundable, and the refund will only apply to the product cost.

The processing time for your returned item may vary depending on the shipping method you choose. However, once we receive the item, we guarantee to process the refund within one week. Your funds should appear in your account within 14 business days of the return being processed. To ensure the safe delivery of items over $75, we strongly recommend adding tracking and insurance to the shipment. However, please note that we cannot guarantee that we will receive your returned item.

In the rare event that you experience a delay or do not see your refund within the specified timeframe, please allow up to 7 business days for the refund to appear in your account after you have returned the digital or physical product. If you still don’t receive your refund after this period, we kindly advise reaching out to your financial institution. Ask them to confirm if there is a “Pending” or “Reversed” amount issued to your account from TonyReedCo.

If you encounter any further issues or have questions regarding your refund, please don’t hesitate to contact our friendly team at info@tonyreed.co. We are here to assist you promptly and ensure that your refund process is as smooth and seamless as possible. Your satisfaction is our priority, and we’re committed to resolving any concerns you may have.

Does TonyReedCo. work with students who do not live in North America?

Attention international customers! At TonyReedCo., we want to provide complete transparency regarding shipping charges for your orders. Please be aware that the shipping charges applied during checkout do not cover any potential tariffs, duties, customs, or other fees or taxes that may be imposed by your country upon the import of goods.

As a customer residing outside the country of origin, you are responsible for any additional costs that your country’s customs or authorities may levy on the imported products. These fees can vary depending on the destination country and the type of product being shipped.
We want to ensure that you have a seamless and stress-free shopping experience with us. To avoid any surprises or delays in receiving your order, we recommend checking with your local customs office or relevant authorities to understand the potential charges that may apply to your specific order.

If you have any questions or need further clarification on shipping charges or any other aspect of your international order, please feel free to reach out to our customer support team at info@tonyreed.co. We are here to assist you and provide the necessary information to ensure a smooth delivery process.

Thank you for choosing TonyReedCo. for your shopping needs. We value your patronage and want to make your international shopping experience with us as enjoyable and hassle-free as possible. Shop with confidence, knowing that we are dedicated to providing excellent service to our international customers.

Need help?

Contact us at info@tonyreed.co for questions related to refunds and returns.